Privacy Policy
How we collect, use and protect the personal information you give us.
Last updated: 2026. This policy explains how Zaminaro Water Filtration (“we”, “us”) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect the information you provide when you enquire, book an assessment, request a service or order replacement filters — typically your name, phone number, email address, property address and details about your water supply and any issues you have described.
We also collect limited technical information when you visit this website, such as your browser type and the pages you view, for the purpose of maintaining and improving the site.
Why we collect it
- To respond to your enquiry and arrange a water assessment
- To quote, supply, install and service filtration systems
- To maintain your system record and send replacement reminders
- To meet warranty, safety and record-keeping obligations
- To improve our products and service, and (where you have opted in) to send occasional updates
Who we disclose it to
We disclose personal information only where it is necessary to deliver the service you have asked for — for example to the licensed installer or technician attending your property, or to a courier delivering replacement cartridges. We do not sell personal information, and we do not disclose it to third parties for their own marketing purposes.
We may disclose information where required by law, or where necessary to protect the safety of a person or property.
Storage and security
Information is stored in access-controlled systems and retained only for as long as it is needed for the purposes above or as required by law. We take reasonable steps to protect it from misuse, loss and unauthorised access, though no method of transmission over the internet is completely secure.
Cookies
This website uses cookies to keep the site functioning correctly and to understand how it is used. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Accessing or correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, at any time. Contact us at info@zaminarowaterfiltration.com.au or on 1800 958 368. We will respond within a reasonable period and may need to verify your identity first.
Complaints
If you believe we have mishandled your personal information, contact us using the details above and we will investigate. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
Placeholder content. This policy is a working draft for the preview build. It should be reviewed and finalised against the business's actual practices before go-live.