Scheduled maintenance
Cartridge replacement, media check, pressure and flow testing, leak inspection on every fitting and housing sanitisation.
Support
Request a service
Scheduled maintenance, a fault, or something that just does not feel right. Tell us what is happening and we will get the right technician to you.
Water leaking right now? Close the bypass valve to isolate the system, then call us on 1800 958 368. Leaks are triaged the same day — please do not use this form.
What we attend
What a service visit covers
Faults & repairs
Pressure loss, weeping fittings, valve faults, RO tanks that will not recover, and taste or odour issues that persist after a change-out.
Re-testing & reconfiguration
Water quality has changed, the household has grown, or the property has switched supply. We re-test and adjust the configuration.
What happens next
From request to resolved
We review and triage
A support specialist reads your description and checks your service record. Many issues are resolved on the phone without a visit.
We confirm a booking
You get a date, a time window and the technician's name. Metro bookings are typically 3–5 business days.
Attend and report
The technician completes the work and leaves a written report of what was done and anything that will need attention later.
- Urgent issues1800 958 368
- Support hoursWeekdays: 9AM–5PM, Saturday: 9AM–1PM
- CoverageAll mainland states and Tasmania, metro and most regional centres
Due for a filter change instead?
If the system is working but the cartridges are simply overdue, ordering replacements is faster than booking a service.