Water filter replacement
Cartridges are due every 6–12 months for most homes. Order replacements to your door or book a technician to do the change-out.
Owner support
Support for Zaminaro owners
Replacement cartridges, service bookings, troubleshooting and warranty — everything that happens after installation, in one place.
How can we help?
Start here
Request a service
Low flow, a leak, an unusual taste or a system that is simply overdue. Tell us what is happening and we will get a technician out.
Guides & resources
Owner manuals, maintenance schedules, technical sheets and plain-English answers to the questions we hear most.
Troubleshooting
Before you book a technician
Three of the most common issues, and what usually causes them.
Water pressure has dropped
In nine cases out of ten this is a sediment cartridge at the end of its life. Check when your last replacement was — if it is past 12 months, that is almost certainly it. If cartridges are current, book a service.
The taste or smell has changed
Carbon media has a finite working life. When chlorine taste returns, the carbon stage is exhausted. A change-out restores it. A sudden metallic or earthy taste is worth a service call.
You can see a leak
Close the bypass valve to isolate the system — your installer showed you where it is — and call us straight away on 1800 958 368. Do not keep running the system.
Questions
Support FAQs
How do I know when my filters are due?
We track your installation date and cartridge schedule, and send a reminder by email before each change is due. If you are not receiving reminders, send us your address and we will check your record.
Can I change the cartridges myself?
For most systems, yes — cartridges are designed for tool-free replacement and we include instructions with every order. If you would rather not, book a technician and we will do it for you.
What does a service visit include?
A full system inspection, cartridge replacement where due, pressure and flow check, leak check on all fittings, and a written note of anything that needs attention.
Is my system under warranty?
Housings and components carry a manufacturer warranty, and the installation itself is covered for workmanship. The terms supplied with your handover pack set out the periods — send us your address if you cannot find them.
Do you service systems installed by someone else?
In many cases we can, depending on the system and where you are. Send us the make, model and a photo through the service form and we will tell you honestly whether we can help.
How quickly can a technician get to me?
Metropolitan bookings are typically within 3 to 5 business days, regional a little longer. Leaks and no-water situations are treated as urgent and triaged the same day.
Still stuck? Talk to a person.
Our support team handles reminders, cartridge orders, service bookings and warranty questions from one place.